Privacy Policy
Last updated: June 25, 2026
At Nexwio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase through our store, TikTok Shop, or eBay listings.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details or other payment information (processed securely through our payment processors — we do not store full card details).
- Order Information: Products purchased, order history, and transaction details.
- Device & Usage Data: IP address, browser type, pages visited, referring URLs, and other browsing behavior collected via cookies and similar technologies.
- Marketplace Data: When you purchase through TikTok Shop or eBay, those platforms may share limited order and contact information with us solely for fulfillment purposes, subject to their respective privacy policies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, returns, and inquiries
- Send promotional emails and offers (with your consent)
- Improve our website and product offerings
- Comply with legal obligations
- Prevent fraud and unauthorized transactions
3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties only as necessary, including:
- Shipping carriers (e.g., USPS, UPS, FedEx) to fulfill your orders
- Payment processors to securely handle transactions
- Marketing platforms to send you communications you have opted into
- Marketplace platforms (TikTok Shop, eBay) as required for order management
- Legal authorities when required by law
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant advertisements. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of our website.
5. Your Rights (US Residents)
Depending on your state of residence, you may have the following rights under applicable US privacy laws (including the California Consumer Privacy Act / CCPA for California residents):
- The right to know what personal information we collect and how it is used
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information (we do not sell personal data)
- The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us through our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website and marketplace listings may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website or marketplace listings after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us through our website contact page.