Refund Policy
Last updated: June 25, 2026
At Nexwio, your satisfaction is our priority. Please read our Refund Policy carefully before making a purchase. This policy applies to orders placed through our website. For orders placed on TikTok Shop or eBay, please refer to the marketplace-specific sections below.
1. Returns — Website Orders
We accept returns within 30 days of the delivery date. To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging with all tags attached
- Proof of purchase (order confirmation or receipt) must be provided
To initiate a return, please contact us through our website with your order number and reason for return. We will provide you with return instructions and a return shipping address.
2. Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale or non-returnable at the time of purchase
- Damaged items due to misuse or improper handling by the customer
- Items returned after the 30-day return window
3. Refunds — Website Orders
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable unless the return is due to our error.
4. Exchanges
We offer exchanges for defective or damaged items. If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
6. TikTok Shop Orders
For orders placed through TikTok Shop, returns and refunds are handled through TikTok Shop's platform in accordance with TikTok Shop's Buyer Protection Policy. Please initiate any return or refund request directly through the TikTok Shop app within the timeframe specified by TikTok Shop. Our store-level policy applies where TikTok Shop's policy permits seller discretion.
7. eBay Orders
For orders placed through our eBay store, returns and refunds are handled in accordance with eBay's Money Back Guarantee. Please initiate any return request through eBay's Resolution Center within eBay's specified timeframe. Our store-level policy applies where eBay's policy permits seller discretion.
8. Late or Missing Refunds
If you haven't received your refund within the stated timeframe, please first check with your bank or credit card provider, as processing times may vary. If you still have not received your refund after checking, please contact us through our website.
9. Contact Us
For any questions about our Refund Policy or to initiate a return for a website order, please contact us through our website contact page. Please include your order number and a description of the issue.