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Data Security
How Nexwio protects the small amount of information it holds, and where to find security details for Brimeo.
Last updated 21 September 2026
What Nexwio holds
Very little: basic technical logs from our hosting provider, billing records for Brimeo customers, emails people send us, and website analytics. See the Privacy Policy for the detail.
Looking for Brimeo's security? Call recordings, transcripts and caller data belong to the Brimeo product and are covered on the Brimeo Security page, including encryption, retention, named vendors and what we haven't done yet.
Payment security
Card payments are handled by Airwallex, which holds PCI DSS Level 1 certification — the highest level in the card industry, audited by an external assessor. Card details are entered into Airwallex's secure payment form and do not pass through our servers. We never see or store full card numbers.
Encryption
This website is served over HTTPS, so information travelling between your browser and our site is encrypted. Billing records are held with our payment and hosting providers, who encrypt stored data.
Access
Access to systems holding customer information is limited to the people who need it, protected by multi-factor authentication, and logged. Team members with that access are background checked, and access is removed the day someone leaves.
Our team works from Pakistan and accesses systems under those controls. Information is stored in the United States.
If something goes wrong
If a breach affects information we hold about you, we will tell you and the relevant authorities within the timeframes the law requires.
Reporting a vulnerability
If you think you've found a security issue in this website, email security@brimeo.io with enough detail to reproduce it. We'll acknowledge it within two business days.
Please don't exploit the issue beyond demonstrating it, don't access or change anyone else's data, and give us reasonable time to fix it before publishing. We won't take legal action against good-faith research that follows those lines.